The Housekeepers Are Expected To Clean How Many Rooms Per Day In An Averageã¢â‚¬â€¹ Hotel?
Hotel groups deny exploitation of housekeeping bureau staff
Several of the Great britain'south largest hotel companies have dismissed suggestions that the sub-contracting of housekeeping services by agencies has led to the exploitation and abuse of staff in London hotels.
Hilton Worldwide, the InterContinental Hotel Group (IHG), Travelodge and Premier Inn, who all outsource some of their housekeeping, were responding to allegations, made at a parliamentary reception, that many housekeepers who are recruited past agencies to work within the uppercase's hotels are often expected to work for less than the minimum wage.
Every bit a outcome of long hours and undertaking difficult concrete work, Curran explained that many housekeepers were "suffering from sick health, frequently with back and shoulder issues and mental health bug considering they are unable to spend any fourth dimension with their children."
Hosted by Labour MP John Cryer, the meeting heard that a survey carried out by Unite showed that 84 out of 100 housekeepers were taking painkillers before they went to piece of work, while many believed that they would be unable to carry on working beyond the age of 50 considering of stress.
As well speaking at the meeting, Joanna Ewart-James of Staff Wanted Initiative (SWI), set upward by the Institute for Human Rights and Business organisation (IHRB) and Anti-Slavery International, explained that housekeepers were vulnerable because "many are migrant workers who often lack noesis of their rights, have little cultural awareness and a linguistic communication bulwark".
Curran said that many hoteliers believed that considering they were non employing the housekeepers direct they were non responsible for their welfare.
"We are very keen to talk to scrupulous employers who want to see a change," he explained. "But at the moment they won't talk to us."
Premier Inn was the only hotel group which would talk over the number of bedrooms housekeepers were expected to clean, maxim that, in agreement with the agencies, an experienced room attendant would make clean an average of xiv rooms per shift, with a new bellboy beingness given six to eight rooms.
Mike Reilly, director of human resources, UK & Ireland managed operations, IHG, said that bureau staff were included within the commitment the visitor made terminal yr to become a London Living Wage employer, which would ensure all workers were paid to a higher place the National Minimum Wage.
He said the number of rooms housekeepers cleaned during a shift was driven by the length 
of the shift. "If nosotros were fabricated enlightened of whatever concerns we would talk over the matter with the agencies and, if necessary, invoke financial penalties for not-compliance to our supplier agreements."
Hilton Worldwide said that information technology took its responsibilities for the 14,500 people employed at its 112 hotels across the country very seriously.
"At whatsoever hotels where the outsourcing of housekeeping is undertaken, we conduct a thorough procurement review process and we require all suppliers to fully comply with all employment laws and regulations," a spokesperson said.
At Premier Inn, where simply 20% of all housekeeping services across its 650 hotels, are provided by agencies, a hotel services manager is responsible for ensuring that agencies pay the National Minimum Wage, provide uniforms to staff and that pay is not linked to the provision of accommodation.
Agencies that failed to comply could accept their contracts terminated, a spokesperson said.
Meanwhile, Travelodge said that information technology worked with iii contract cleaning companies at 200 out of its 528 hotels and that agreements were in identify that they must pay the National Minimum Wage and adhere to the right Correct to Work process.
"As part of our due diligence, we undertake comprehensive annual audits and hold regular review meetings to ensure that these terms and conditions are being met," said Jon Hendry Pickup, principal operating part of Travelodge.
â- SWI has published a set of guidelines advising hotels on how they can protect their businesses from unscrupulous agencies by applying the "scrutinise, engage, ensure" formula. Details are available from www.staff-wanted.org.
Calls for hotels to engage in dialogue to prevent exploitation of agency housekeepers >>
By Janet Harmer
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